Certified Business Analysis (CBAP/CCBA)
ISBN: 9781616910198CBAP-CCBA
Fastrack your career with the best CRM course and learn to create the most effective strategies for building strong customer relationships.
(CRM-2) / ISBN : 978-1-64459-107-9This Customer Relationship Management training course is especially designed to equip you with the skill sets needed to retain customers, boost sales, and strengthen the business. Most successful businesses thrive on the benefits of CRM implications that include improved customer satisfaction and experiences. This Customer Relationship Management training course covers the fundamentals of the CRM lifecycle, through customer acquisition, retention, and growth. Explore the key topics like lead management, opportunity management, and sales forecasting in detail. Discover the CRM technologies and tools, and their integration into operations and data management. Grasp the learnings from compliance regulations, industry best-practices and the ethical use of CRM software training.
14+ Interactive Lessons | 96+ Quizzes | 190+ Flashcards | 190+ Glossary of terms
Still have unanswered questions and need to get in touch?
Contact Us NowThose pursuing a degree in Business Management or those interested in customer centric roles like sales & marketing professionals, business analysts, customer service representatives, entrepreneurs and small business owners will benefit from this CRM course.
In simple words, it is the process of developing customer retention strategies imperative for business growth and development.
For creating successful CRM strategies, these are the four most important aspects you need to consider - system, culture, people, and expectations.
Salesforce, Agile, Hubspot, Zoho, Aptivo, Honeybook, Nimble, Zendeck, Freshsales, and Bitrix are some of the most popular software tools used in CRM.
Any business, big or small, needs CRM to align their customer requirements and business needs with the dynamics of their workplace. Effective CRM strategies ensure exponential business growth and development.